Privacy Policy

Effective Date: 24/10/2025

Company Name: Ascentree Services Ltd

Website: www.ascent-payroll.com

Contact Email: customerservice@ascentree.net

Ascentree Services Ltd is committed to protecting the privacy of your personal data and complying with applicable data protection laws, including the Nigeria Data Protection Act (NDPA) 2023.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our Payroll Software-as-a-Service ("Service").

1. Scope

This Policy applies to:

  • Clients and users of our Payroll software
  • End users whose data is processed by our clients (e.g., employees, partners)
  • Website visitors and individuals who contact us

2. Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: Where you provide us consent (e.g., newsletter signup)
  • Contractual necessity: To deliver the services agreed upon in a subscription or service agreement
  • Legal obligation: To comply with Nigerian laws and regulations
  • Legitimate interest: For business operations like service improvement and security (without overriding your rights)

3. What Data We Collect

A. Client (Admin) Data:

  • Company name and contact details
  • Administrator names, email addresses, phone numbers
  • Billing and payment information

B. Employee Data (Processed on behalf of clients):

  • Full name, gender, date of birth
  • Email address, phone number, residential address
  • Employment history, job title, department
  • Bank and pension information
  • National ID or BVN
  • Salary and payroll records
  • Attendance, leave, and performance records

C. Technical & Usage Data:

  • IP address
  • Browser type
  • Device information
  • Activity logs

4. Purpose of Data Processing

  • Provide, maintain, and improve the Payroll software
  • Manage user accounts and authentication
  • Process payroll and generate reports
  • Provide customer support
  • Comply with legal obligations (e.g., tax and labour laws)
  • Monitor system performance and security

5. Data Retention

  • As long as your account is active or as needed to provide the Service
  • For up to 7 years after termination for audit and compliance purposes (unless a longer period is required by law)
  • You may request deletion of data subject to contractual and legal obligations

6. Data Sharing and Third-Party Access

We do not sell your personal data. We may share data with:

  • Authorized third-party service providers (e.g., cloud hosting, payment processors)
  • Regulatory authorities where legally required
  • Law enforcement or courts where required under applicable law

All third parties are bound by confidentiality and data protection obligations.

7. International Data Transfers

Where we transfer data outside Nigeria (e.g., for cloud hosting), we ensure such transfers comply with the NDPA through:

  • Adequacy decisions
  • Standard Contractual Clauses
  • Binding Corporate Rules

8. Your Data Protection Rights

Under the NDPA 2023, you have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Object to or restrict processing
  • Request data portability
  • Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

You can exercise these rights by contacting us at customerservice@ascentree.net.

9. Data Security

We implement appropriate technical and organisational measures, including:

  • Data encryption in transit and at rest
  • Secure access controls and authentication
  • Regular security testing and vulnerability management
  • Employee confidentiality and data protection training

10. Cookies and Tracking

Our website may use cookies and analytics tools. You may control cookie settings via your browser. For more details, please see our Cookie Policy [Insert Link if applicable].

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or within the Service. Your continued use of the Service implies acceptance of the revised policy.

12. Contact Us

Data Protection Officer
Ascentree Services Ltd
36B, Okunola Aina Street, Mende, Maryland, Lagos, Nigeria
Email: customerservice@ascentree.net
Phone: +2348037156401